丽思卡尔顿酒店开业培训介绍.pptVIP

Ritz-Carlton Hotel Opening Introduction丽思卡尔顿酒店开业培训介绍 Where are the trainers from? 培训师来自哪里? The trainers come from all over the world. 所有的培训师来自世界各地。 They are the best trainers ranking from GM. HM. Division head of many Ritz-Carlton hotels. 他们是许多丽思卡尔顿酒店最优秀的培训师，有总经理、驻店经理、 部门总监和经理。 Around 70 trainers are involved to conduct the training for each new hotel opening. 大约有70个左右的培训师参加每个新酒店的开业培训。 Training Objective培训目的 To quickly master the service knowledge and skills to satisfy the Guest after opening. 尽快掌握服务知识和服务技巧来满足开业后客人的需求和满意度。 To make sure the employees fully understand Ritz-Carlton Philosophy and Golden standards . 确保员工们完全理解丽思卡尔顿的理念和黄金标准。 Training Calendar for all trainers 培训师的培训日历 Day 8 第 8 天 All Trainer Arrivals 培训师抵达酒店 Hotel arrange airport pick up. 酒店安排接机 Hotel Guidance Teams welcome the trainers in the lobby. 酒店高级管理层在酒店大堂欢迎各个培训师 Hotel Sales Marketing and HR arrange hotel tour. 酒店人事部和销售部安排培训师参观酒店 Trainer Orientation and Matrix Briefing (VP of HR). 培训师自我介绍和培训日历介绍。（公司人力资源部总裁） China Cultural Training for all trainers. 中国文化风俗的培训。 Training Calendar for all trainers培训师的培训日历 Day 7 第 7 天 Daily divisional Line- ups with hotel department head. 各部门总监经理和培训师每天开早会。 Ritz-Carlton company International president address trainers briefly. 丽思卡尔顿公司国际总裁对所有培训师作重要讲话。 Trainers organize wall of applause in pre-function area to all employees. 培训师组成拍手欢迎队伍在宴会厅前迎接所有员工。 Local leaders organize teams at employee entrance and take team to function room. 酒店的部门经理在员工出入口处组织队伍并将他们带入宴会厅。 Introduction to Ritz-Carlton and Launch of the countdown. 介绍丽思卡尔顿的成长史和所有已的开酒店 Training Calendar for all trainers培训师的培训日历 Ritz-Carlton company International president make a speech to all employees （ with simultaneous translation). 丽思卡尔顿国际总裁对全体员工作演讲。（同声翻译） Hotel Tour ( Ladies and Gentlemen ) 参观酒店客房和餐厅。 Local lea