communicationskills汇.pdfVIP

Effective Communication - Techniques PRABAL MOUDGIL Manager HRD Admn. Dept. of Admn. Personnel Mgt. Reserve Bank of India, Kolkata 30 August 2006 Session Objectives The objectives of this session are to: provide a basic overview of verbal and non-verbal interpersonal communication processes identify personal obstacles to effective interpersonal communication define some strategies for improving individual and group communications 30 August 2006 Communication Communication is defined as the interchange of thoughts or opinions through shared symbols; e.g. language, words, phrases 30 August 2006 Process of Communication 30 August 2006 Four facets of communication Three are four facets in all types of communication: Sender Receiver Information Behavior 30 August 2006 Four facets of communication In any communication: The Sender is the person trying to communicate a message The Receiver is the person at whom the message is directed A message is sent to convey information Information is meant to change behavior 30 August 2006 Missed communication As the Manager As Purchasing As Marketing Requested it. ordered it. wrote it up. As the Art Dept. As the Supervisor What the Employee designed it. implemented it. really wanted! 30 August 2006 Why we communicate • We communicate to: • Share our ideas and opinions • Provide feedback to others • Get information from others • Gain power and influence • Develop social relationships • Maintain self-expression and our cul