Communication汇.pptVIP

Communication * * What Is Communication? Communication The transfer and understanding of meaning. Transfer means the message was received in a form that can be interpreted by the receiver. Understanding the message is not the same as the receiver agreeing with the message. Interpersonal Communication Communication between two or more people Organizational Communication All the patterns, network, and systems of communications within an organization Four Functions of Communication Functions ofCommunication Control Motivation EmotionalExpression Information Functions of Communication Control Formal and informal communications act to control individuals’ behaviors in organizations. Motivation Communications clarify for employees what is to done, how well they have done it, and what can be done to improve performance. Emotional Expression Social interaction in the form of work group communications provides a way for employees to express themselves. Information Individuals and work groups need information to make decisions or to do their work. Interpersonal Communication Message Source: sender’s intended meaning Encoding The message converted to symbolic form Channel The medium through which the message travels Decoding The receiver’s retranslation of the message Noise Disturbances that interfere with communications Interpersonal Communication Process Distortions in Communications Message Encoding The effect of the skills, attitudes, and knowledge of the sender on the process of encoding the message The social-cultural system of the sender The Message Symbols used to convey the message’s meaning The content of the message itself The choice of message format Noise interfering with the message Distortions in Communications (cont’d) The Channel The sender’s choice of the appropriate channel or multiple channels for conveying the message Receiver The effect of skills, attitudes, and knowledge of the receiver on the process of decoding the message The social-cultural system