Communication+Skills汇.pptVIP

What is Communication Communication is an exchange of information from the sender to the receiver with the message being understood as intended by the sender Three ways to think about communication Communication as ACTION: the transmission of information from one person to another through the use of symbols and their accompanying meaning. Communication as INTERACTION: the exchange of information between two (or more) individuals through the symbols and their accompanying meaning. Communication as MEANING CONSTRUCTION: the process by which two or more individuals arrive at ostensibly shared (or common) meanings or understandings for symbolic actions. Importance Of Communication Organizational / Functional: greater information access and awareness Improves coordination: reduces logical gaps Encourages cooperation: helps bring everyone in the mainstream Gives a direction: to tasks and activities Morale and empowerment Barriers to Communication A barrier reduces or changes the quality of the message being transmitted Types : 1. Physical 2. Psychological Poor health Lack of Concentration Sound / noise Attitude and bias Unsuitable temperature Lack of self discipline Distractions Low emotional state Flow of communication At the workplace Upward From employee to superior Downward From superiors to the employee Lateral From one employee to another Medium of Communication Memos E-mails Notices Company circulars In-house magazines Oral instructions Gateways to Communication A barrier removed is a gateway created. We need to eradicate the ‘neps’ from the ‘fabric’ of our communication by practicing certain things. 1. Creating within one self the need and willingness to understand 2. Making the message appropriate to the receivers frame of reference ( speak the “language” of the listener) ….. Gateways to Communication 3. Ability to describe others behavior without evaluating or interpretin