假如我是酒店的一名领班演讲稿.docVIP

假如我是酒店的一名领班演讲稿 [找文章到☆文秘网网 一站在手，写作无忧!]] 对于酒店业，领班负负责着大量的承上启下工作，，包括组织实施，督导检查，，日常管理等等。而随着环保保化、信息化、智能化在酒店店业所占比重的增加，传统酒酒店业以礼仪、服务为主的知知识结构已经无法满足现代酒酒店业对领班的要求了。我想想假如我做了一名我们酒店的的领班，希望下面的“七问””能给大家一些帮助。 1、、“泡沫”与“海绵”——人人生观问题 美丽的海底世界好似缤纷绚丽丽的人生，只有不断充实自己己的“海绵”才能真正享受到到那份别样的魅力。正如歌中中唱的“不经历风雨怎能见彩彩虹”。这就是我想做的“海海绵”。 2、“小女孩”和和“大领班”——心态问题 一个领班在在工作上应该是“服务员的服服务员”，而不是“官儿大一一级压死人”。一旦这样做，，你就会发现你的威信和尊严严不但没有下降，反而赢得了了更多员工的心。 3、“利利已主义”和“助人为乐”———服务意识问题 “助人为乐”是我我们的传统美德，尤其是服务务行业更应提倡。其实服务是是相互的，用主动、周到、热热情的服务换来客人的愉悦和和灿烂的笑容，难道你没经历历过吗？ 4、“撒手掌柜””和“老妈子”——工作方法法问题 俗话说一个好好汉三个帮，一己之力终归有有限。要学会教育、鼓励、信信任，培养下属同样也是对自自己的培养。要学会抓大放小小，把握关键。这样当你做到到经理时就可以当“撒手掌柜柜”了。 5、“你中有我””和“如果我是你”——换位位思考问题 ““己所不欲，勿施于人。”对对客服务如此，对待下属难道道就有什么不同吗？ 6、““火”与“冰”——沟通问题题 education on Party membersadvancement activities and enhance awareness of the Communist Youth League education achievements, and vigorously promote the construction of civilization advanced units, units and staff home building activities, balanced, focused, pragmatic, innovation, high standard, high quality, high level, high efficiency to complete various tasks throughout the year.First, pay close attention to research information, efforts to improve decision-making servicesIn accordance with the information reflect the information, promote the work of information leading work requirements, adhere to grasp the team construction, mechanism construction and quantitative assessment, give full play to the assistant role of leadership, actively promote the innovation of research information development, and vigorously promote the research work of information to mention upgrading, efforts to improve the ability and level of decision-making.(a) adhere to the decision in the first place. To make the decision service as the focus of the work, participate in the point, and in the key place, in order to promote the democratization of decision-making, scientific advice. Based on the citys youth career 11th Five-Year good bureau and the Communist Youth League work ac