QFD 在工程质量管理中应用.pdfVIP

建 筑 管 理 现 代 化 2007 年第 2 期 28 · Construction Management Modernization 总第 93 期 · Q F D 在工程质量管理中应用 曹 琛 （中国石油大学研究生院，山东青岛 266555 ） 摘 要：当前用户化的产品已越来越成为市场需求的趋势，愈来愈多的顾客希望按照他们需求和偏好来生 产产品。对于企业来说，质量的定义已经发生根本性的转变，即从“满足设计要求”转变为“满足顾客需 求”。为了保证产品能为顾客所接受，企业必须认真研究和分析顾客需求，并将这些需求转换成最终产品 的特征以及配置到制造过程的各工序上和生产计划中。同样，施工企业如何用最小的成本投入来最大限度 的满足业主对工程项目的质量要求，如何将质量功能展开（QFD ）理论运用于成本控制和质量控制中，是 本文所解决的问题。通过简化的质量屋将业主的质量要求转化为施工企业的施工过程（质量要素），然后 根据各施工过程的重要度（权数）确定出关键的施工过程，将人力和物力集中在关键过程上，从而达到预 期的目的。 关键词：工程质量；质量管理；质量功能展开；质量屋；质量表 中图分类号：F273.2 文献标识码：A 文章编号：1001-019X(2007)02-0028-04 Application of QFD in Quality Management of Engineering Project CAO Chen (Graduate School of China University of Petroleum, Qingdao 266555, China) Abstract: Nowadays, user-production is the trend of market needs, more and more customers want to buy production, which is according to their needs. As to companies, the definition of quality has changed fundamentally, namely changing from “to meet the demand of design” to “to meet the needs of customers”. The company must study and analysis the needs of customers in order to make the productions received by customers, and change these demand to character of productions, and to product process and product plan. Equally, construct company how to meet the master’s demand of construction quality by expanding the minimal cost and how to apply QFD to cost control and quality control, in this thesis, I will resolve this problem. This article change master’s demand of quality to construction process of construction company, and find the k