《商务英语写作》课件 作业.pptxVIP

Complaint letter 商务英语一班 柳思文 王悦 Reasonable (Speculate the reason) Positive or optimistic (propose a solution) Clear and concrete（state problem） Skill 延时符 Writing skill for complaint letter reasons and details. explanation effective measure warning A B C at their own risk. AprilPropose what the action you require them to do,with a deadline. The complaint letter should end with a specific call for action instead of general expression.It can makes the complaint much stronger than it would otherwise be. If necessary,give them a warning of what will happen if the action does not take place. THANKS 谢谢欣赏