《商务英语写作》课件Homework and keys for L8.pptVIP

Question One What is the definition of Complaint Letters?  1. Definition A complaint letter, also knows as a claim, informs a business that an error has been made or that a defect has been discovered concerning a product or service. It also serves as a legal document notifying the recipient that a correction or adjustment is being requested. Question Two What is the Format of Complaint Letters? 2. Common Pattern for Complaint Letter (1) An explanation of what is wrong, with background information (2) For detailed description of the complaint. (3) What action you require, with a deadline. (4) A warning of what will happen if the action does not take place. Note: The complaint should not be rude or personal. Question Three What are the writing skills for Complaint Letters? 3. Writing Skill for Complaint Letter (1) Clear and Concrete (2) Reasonable (3) Positive/ Optimistic Question Four Translation 5. Translate the Useful Expression 1. 我方特此通知： 贵方… 通知发运的第166好货箱受损。 2. 我方遗憾地向贵方通报， .. 货物收到时已损坏。 3. 我方不得不提醒贵方延误了履行本公司…号订单。 4. 很遗憾我方不得不申述…所订的货物迟交。 5. 抱歉告知到货与样品不符。 5. Translate the Useful Expression 1. We are writing to inform you that carton No. 166, dispatched under your advice of .. was damaged when delivered. 2. We are sorry to report that… was damaged when delivered on.. 3. We have to draw your attention to the delays in the execution of our order on.. 4. We regret to have to complain about the late delivery of our goods ordered on… 5. We regret to inform you that the goods are not in accordance with your samples. 5. Translate the Useful Expression 6. 贵方提供的货物低于样品的标准。 7. 我方失望地发现，贵方所提供的货物的质量与样品质量不符。 8.装船期已延误多日，望回函告延误原因。 9. 我方不得不通知贵方， 我方1月20日所订货物至今未到，也未收到任何相关装运消息。 10. 经检查，我们发现货物有划痕/碰坏/破裂/弯折/扭曲/变形 5. Translate the Useful Expression 6. You have supplied goods below the standards expected from the samples. 7. We are disappointed to find that the quality of the goods you supplied does not correspond with that of the sample