工业工程在企业培训中心管理中的应用研究-工业工程专业论文.docxVIP

华北电力大学工程硕士学位论文 华北电力大学工程硕士学位论文 I I 摘 要 工业工程是把技术与管理有机结合起来的一门交叉学科。众所周知，它能够杜 绝各种浪费，有效地提高生产率和经济效益。国内企业为提高市场竞争力，纷纷在 提高劳动生产率、减少各类浪费上进行深入的研究。因此，工业工程在国内企业， 尤其是大型企业的应用研究，作为一个具有很强的理论和实际意义的课题，被推到 前所未有的显要位置。同时工业工程在政府管理、医院、服务业等非制造业领域也 得到了广泛研究和应用。 本文运用工业工程的基础理论，分析了工业工程在国外的发展趋势和国内的使 用现状，就国网冀北电力有限公司管理培训中心的管理运作模式进行分析和研究。 运用工业工程的思想，通过工作研究和标准化管理，对培训服务操作和培训质量管 理进行了研究与改善。以提高培训和服务质量，降低运作成本为主旨，理论与实践 相结合，着力将工业工程中的程序分析、操作分析、流程优化、标准化等方法和思 想引入培训和服务管理改善过程中，运用工业工程的理论思想和技术方法帮助企业 找到正确的改革途径和实现最大的经济效益的有效途径。 关键词：工业工程；培训中心；标准化；应用 II II Abstract Industrial engineering is a cross subject to technical and management of organic combination. Universally acknowledged, it can eliminate waste and improve the productivity and economic benefits. Domestic electrical industry is in-depth study on improving labor productivity and reducing various types of waste in order to enhance their market competitiveness. Therefore, the industrial engineering in applied research of domestic enterprises, especially large enterprises, is very important as a highly theoretical and practical issue. Industrial engineering has also been widely studied and applied in the non-manufacturing areas of government, hospitals and service industries. In this paper, the author analyzes the development trend in foreign and the domestic use situation of industrial engineering, doing research on management and operation mode of State Grid Jibei Electric Power Limited Company Management Training Center. Using the theory of industrial engineering, through the work study and standardization management, the training service operation and the quality management of training was studied and improved. To improve the quality of training and service, lower operating costs, the paper focus on training and service management improvement by using the methods and ideas of program analysis, operational analysis, process optimization and standardization in industrial engineering. With ideas and theories of industrial engineering, the paper wants to help compan