CAPTURING TAIT KNOWLEDGE Lecture Four捕捉隐性知识讲座四.pptVIP

4-* Styles of expert’s expressions Procedure type methodical approach to the solution Storyteller focuses on the content of the domain at the expense of the solution Godfather compulsion to take over the session Salesperson spends most of the time explaining his or her solution is the best 4-* Preparing for the session Should become familiar with the project terminology review existing materials Learn the expert’s language 4-* Deciding where to hold the sessions Beneficial in recording the expert’s knowledge in the environment where he or she works An important guideline is to make sure the meeting place is quiet and free from interruptions 4-* The Wheels Analogy for the Refraction of Light * * Today, we will learn about the KMSLC, that is the actual stages involved in the development of a working KMS: First, I will highlight several major challenges one might face when constructing KM systems. This will set the stage for the remaining discussion on KMSLC. For some of you, you might be familiar with the system development life cycle for conventional systems. But how about KMSLC? What are the main similarities and differences between the conventional life cycle and the KMSLC that we will be learning today? Next, we will attempt to understand some characteristics of a user (or person using a system) as compared to an expert who are knowledgeable in an area where we are attempting to apply KM. Altogether, we can identify 8 distinct stages in a KMSLC (at least as outlined in our textbook by Awad and Ghaziri). For the most part, the stages are sequential. But, there are certain stages that are iterative because of the methodology applied in developing KMS. * KM system development life cycle is largely composed of 8 stages, which we will briefly discuss in the remaining slides. You should obtain description of their details in both the lecture notes and the prescribed text. * This end the Lecture 2. The next lecture, we will cover Knowledge Creation and