《会展情景英语》Unit7接待客户教学教材.pptVIP

无忧PPT整理发布 无忧PPT整理发布 会展情景英语 Receiving Clients 接 待 客 户 Learning Objectives Situational Dialogues 3 Industrial Tips 4 Practical Exercises Content 1 Knowledge linking Warm-up Useful Sentences 5 2 6 7 Learning Objectives After completing this unit, you will be able to: ※ know how to communicate with your clients and be professional ※ know how to attract more potential customers to visit your booth ※ know how to receive clients appropriately at the booth ※ know how to build friendly business relationship at the first contact 学习目标 展位客户接待应该注意的事项： 1.不要坐着；2.不要看书；3.不要在展位上吃喝；4.不要打电话；5.不要见人就发资料；6.不要与其他展位的人交谈；7.不要以貌取人；8.不要聚群；9.要满腔热情；10.要善用潜在顾客的名字；11.要指定专人接待媒体;12.要佩戴好名牌。 Knowledge linking 知识链接 Warm-up Read the following statements, and provide the correct sequence according to the procedure of receiving clients 热身活动 (A) Gift-giving (Chinese painting) (B) Go to Shangri-La Hotel (C) Have a conference about business cooperation (D) Sightseeing activities (E) Wanda Plaza (shopping) (F) Have a dinner in Grand Cuisine International Buffet(Western food) (G) Go to airport to pick up clients (1)_______(2)_______(3)_______ (4)_______(5)_______(6)_______ (7)_______ ? F: Yes. In order to win customers, first you should offer a warm welcome and a friendly smile to customers or clients. Second, you should be familiar with your products, as well as industry-related information. Third, you should wear a uniform that matches the decorative tone of your exhibition booth. Fourth, you should be patient. H: I see. What about the second tip? F: People won’t come to your booth if your body language says “Go away!” As a greeter, you should pay close attention to your body language when you are receiving clients. For example, greeters should not eat at the booth, neglect any potential buyers, make phone calls, or judge clients by their appearance. In general, you should show respect to all your customers. H: Thanks a lot sir. You have enlighte