一个案例：知识管理中的社会网络分析.pptVIP

Social Networking:The People Side of KM Dr. Jay Liebowitz Professor Graduate Division of Business and Management Johns Hopkins University jliebow1@ 301-315-2893 Human Capital Challenges in the United States(V. Soni, IPMA-HR News, August 2006) GAO report indicates that more than 60% of Senior Executives at the Department of Labor will be eligible for retirement by 2010 42% of state and local agency employees in the U.S. are over 50, and 20% of the American working age population was over 55 in 2005 (“Impact of Aging Trends on the State Government Workforce” report) Human Capital Issues in Slovenia “…inefficient use of human capital in the Slovenia economy” (Novak Bojnec, “HC and Economic Growth by Municipalities in Slovenia,” Managing Global Transitions Journal, Fall 2005) “In Slovenia, an expanded proportion of the Government budget will go to education” (Kveton, UNESCO Int. Centre for Scientific Computing) “10 Slovenian companies have made it to the list of 500 leading European companies in terms of new job creation” (Slovenia News, Oct. 30, 2006) What Can Be Done? Workforce development Succession planning Knowledge management Strategic human capital Social Networks: Collaboration Knowledge Sharing“How to Build Your Network”B. Uzzi and S. Dunlap, Harvard Business Review,  Networks deliver 3 unique advantages: private information, access to diverse skill sets, and power. Strong personal networks don’t just happen at the water cooler—they have to be carefully constructed. Research shows that if you create your networks with trust, diversity, and brokerage, you can raise your level of information from what you know to who you know. “The Effect of Network Size on Intra-Network Knowledge Processes”D. Hislop, KM Research Practice Journal As network size increases, network density is likely to decrease which suggests that intra-networks will likely become poorer in the sharing of tacit and complex knowledge. Harnessing Knowledge DynamicsM. Nissen, IRM Press, 2