[经管营销]思维导图讲解.ppt

* If a factor is left out in the initial discussion stage, it will not be considered for verification later. Therefore, discussion by all the people concerned is indispensable to the preparation of a complete diagram which has little omissions. Cause expressed in an abstract term will only result in a fishbone diagram based on generalities. It will not be very useful for considering solutions. After completing a fishbone diagram, it is necessary to grasp the strength of the cause and effect relation objectively using data. The problem must be measurable. When it is impossible to measure, you should try to make them measurable or find substitute characteristics. If the cause you have identified cannot be acted upon, the problem will not be solved. If improvement are to be effected, the causes should be broken down to the level at which they can be acted upon. Examination of factors on the basis of your own skill and experience is important, but it is dangerous to give importance to them through subject perceptions or impressions alone. Actually using a fishbone diagram will help you see those parts which need to be checked, deleted or modified, and also to discover parts which should be added. You should make repeated efforts to improve your diagram, and eventually a really useful diagram will be obtained. * * 让学员选择实际问题 1.以部门为单位讨论，如果不是一个部门选择工作的公共话题。 2.话题后续要细化 * 损人利己－当我们通过沟通有了一个你想要的结果，但是是以破坏了合作关系为前提时，你得到的是“损人利己”的结果，我们常说“谁比谁傻几秒？”你还会有下次的你期望的好结果吗？ 两败俱伤－当双方在破坏关系的前提下，未能达成沟通的目的，造成了“两败俱伤”的悲惨局面，这是伤害最大的情况，因为，我们都知道“一个人会把一个不好的消息和情绪，主动地传达给10人左右，而传达好的情绪的可能性只有十分之三。”正所谓，好事不出门，坏事传千里“。更何况这个动作可能的发动者是两个两败俱伤的人。 委曲求全－当你的沟通以你的妥协结束时，没有达到沟通的目的，你的心情是很郁闷的，委曲求全成了你这次沟通的败笔结局。委屈求全的结果，很可能是下次两败俱伤的导火索，“我忍了你太久了！” 共识双赢－只有在建立了良好关系前提下，并达到沟通目的的结果才是我们的理想结果－共识双赢。这是我们所追求的最高境界。为了达到这个沟通的目的， 我们特别需要关注的是怎样避免这三种负面沟通的结果，同时要清楚地认知什么样的方式可以达到我们所追求的理想沟通结果，这就是我们本次课程的重点内容。 HR 的例子。 * * * * * * * * * * * * * * 开始讲授思维导图的图画特点 并引出思维导图有效的左右脑 * * * * * 汉字是从象形字开始的 有没有对比 * * * 请学员介绍自己思考i问题的角度，思维方向-人的思维是不一样的（发散和收敛