平衡计分卡-2The People Management Issues (NXPowerLite).ppt

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Emotional Intelligence: “The capacity to handle your own emotions and your relationships with others.” U.S. News World Report“The Secret Skill of Leaders” 1/14/2002 Emotional high jacking: Heart 10 beats per minute above resting rate - can jump 30 beats per minute within single heart beat; Body pumping adrenaline and other disruptive hormones; Swamped by toxic/angry feelings; Thinking distorted, difficulty organizing thoughts and feeling overwhelmed. The distance between the heart and the head is very short – but it is the longest journey in the world! Individual and team Leadership – leading people Organization leadership- building an enduring enterprise What creates trust, in the end, is the leader’s manifest respect for the followers.” — Jim O’Toole, Leading Change “The two most powerful things in existence: a kind word and a thoughtful gesture.”Ken Langone, CEO, Invemed Associates [from Ronna Lichtenberg, It’s Not Business, It’s Personal] “The deepest human need is the need to be appreciated.”William James Bad managers hurt – often permanently HIPO’s need to be surrounded by quality people Very few people truly ready to move to the next level HIPO’s misidentification much higher than thought * 5. NEED FOR WLB * 7. NEED FOR ENABLING SYSTEMS * * 7. NEED FOR BUILDING HR CAPACITY * * Five Minutes * * * * * * * * * * * To be competent you need to learn and un-learn Life – and the University of the World The greatest dangerfor most of usis not that our aim istoo highand we miss it,but that it istoo lowand we reach it.Michelangelo One on one and team leadership Clarity of purpose; Strong individuals; Focus; Roles and role flexibility; Training and competence; Trust; Commitment; Communication; Line of sight between performance and reward. Communication between leader and constituent is at the heart of everything. John W. Gardner Ninety percent of executives rate themselve