影院服务英语培训.docxVIP

影院服务英语卖品：Salesroom欢迎并询问需求:Good morning/afternoon/evening，sir/miss.May I help you?/what can I do for you?2.卖品词汇Popcorn 爆米花 coffee 咖啡 milk tea 奶茶 coke 可乐 mineral water矿泉水 coco/coconut water椰子水 ice cream雪糕 potato chips 薯片 chocolate巧克力 lemon tea柠檬茶A cup of coke/coffee/milk tea/mineral water一杯A bucket of popcorn 一桶爆米花Double set menu 双人套餐 big set menu35大套餐 small set menu30小套餐3.价格顾客常用句式：⑴表达需求① I want + 一个名词 I want a coke。②How much is the coke/popcorn/double set menu? ⑶How much Ishould pay for these things？/all together/in total回答：The coke is eight yuan/The popcorn/ The double set menu is 30 yuan。All together/in total,they are 16/25/30/35 yuan.4.套餐推销Would you like to a double set menu，30yuan。The double set menu includes a bucket of popcorn and two drinks，the drinks can be mineral water ，coffee，milk tea and coke.要不要来个30元的套餐呢？套餐包含一桶爆米花还有两份饮料，饮料可以是矿泉水，咖啡，奶茶和可乐。And the bigger one set menu is 35yuan and the popcorn is bigger.35元大套餐有个加大的爆米花5.告知顾客订单价钱：Sir/miss ,your order is 30yuan.6.卖品呈递：Here are your popcorn and two dirnks./here you are.7.找零：Ok,here is the change，30yuan.8.送别致谢:Have a nice day and enjoy the movie,thank you.场务 Ticket entrance1.欢迎 Good morning/afternoon/evening，sir/miss.2.检票 May I see your ticket，please?3.指引 Room No.1,2,3,4,5 几号厅 keep going/go straight 直走 turn left 左转 turn right 右转 this way 这边走 over there 在那边 the toilet is over there.洗手间在那边。4.眼镜购买沟通事宜 From last year,we have stopped providing the Three-D glasses for the customers for free.If you need to buy the Three-D glasses,you can go to the boxing office to buy that and one pair of the glasses is 5yuan,thank for your understanding.从去年开始，影城不再免费提供3D眼镜，有需要的话，可以到前台购买，5元一副，感谢您的理解。票房Boxing office1.欢迎并询问需求:Good morning/afternoon/evening，sir/miss.May I help you?/what can I do for you? 有什么可以帮到您？What movie do you want to watch/see ? Here is the movie showtime.您要看什么电影呢？这是电影场次信息。2.影片类型Action movie动作电影 science fiction movie 科幻电影 historical movie 历史故事片Horror movie 恐怖片 comedy movie喜剧片 cartoon movie动画片 youth movie青春