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Chapter 5
Instructional Overview
Communicative Skills and Functions
Make an informal phone call to express interest in buying a commodity (phone etiquette, some small talk)
Understand the tone in a voicemail message from an executive to a subordinate
Grammar Introduced
Questions with do/ does and don’t/ doesn’t (auxiliary do)
Negative “be” and indicative
Adverbs of frequency (always, usually, often, sometimes, never, everyday, etc.)
Story for Chapter 5
In Rio de Janeiro, Brazil, Jimmy Andoh, General Manager of the Golden Trading Company in Brazil receives a phone call from Paula Zimmer, a purchasing manager at Apple Falls Mill, which is a paper mill in upstate New York. Paula asks Jimmy for help in finding a source for paper pulp. In Zurich, Claire Thompson writes a draft performance evaluation for her secretary, Steffi Einstein. Meanwhile, Peter Schmidt is getting a lot of heat from the United Global Bank president and the Chairman of the Board, due to complaints about the new online banking system. Peter leaves a forceful voicemail for global operations director Marc Perec, expressing his concern.
Preview
Transcript of Audio Text
Welcome to Chapter 5. In last week’s chapter, we saw some problems with the United Global Bank’s online banking service.
All over the world, companies are doing business. In New York, the Apple Falls Mill frequently buys paper pulp from other countries. Paula Zimmer is purchasing manager at Apple Falls Mill. Her job is tough. She needs to find a good supplier. Maybe she needs to ask a trading company for help. But who can she call for help? And what country has paper pulp? Maybe China or Brazil?
Peter Schmidt is an executive. When there are problems, it is his responsibility. People are calling Peter. They’re unhappy. Peter doesn’t look very happy. What exactly is the problem?
It’s time for Steffi Einstein to have a performance appraisal. Claire Thompson has a summary of Steffi’s performance. Claire isn’t very happy. Maybe Steffi has
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