社区网格化管理存在的问题与对策分析——以南京市南站社区管理为例.docVIP

PAGE IV PAGE III 摘 要 伴随社会的进步，人民的生活质量不断得到提升，对城市的管理提出了更多的需求。为了更好的服务于居民日益增长的物质需求和精神需求，政府早已在职能上进行转型，并一直在寻找适应社会发展的方法，而网格化管理模式也就是在这样的情况下应运而生，它恰恰符合了现阶段社会公共治理的普遍需要。近几年来，人们对社区网格化管理进行了大量的研究，对如何灵活地使用社区网格化管理，从而达到提升群众满意度、维护社会长治久安等方面都有重要的指导作用。 笔者以治理理论、精细化管理为理论基础对南京市南站社区的网格化管理进行了实证分析，并结合实地访谈和问卷调查的方法，发现南京南站社区网格化管理在社区管理中存在网格员综合素质不高、工作缺乏积极性、网格管理平台智慧程度不高、居民参与度略低、权责划分不清等问题，并探究其产生的原因主要是网格员队伍建设不完善、培训不够深入、宣传不足、群众的自治意识薄弱、职能的界定不清晰等，因此，从加强队伍人才建设、创新培训、完善网格化管理系统、引导居民积极参与、明确多方职责打造精细化服务等方面提出改进措施。 关键词：公共治理 精细化管理 网格化管理 Abstract With the progress of society, peoples quality of life has been continuously improved, which puts forward more needs for urban management. In order to better serve the growing material and spiritual needs of residents, the government has already carried out functional transformation, and has been looking for ways to adapt to social development. In this case, the grid management model came into being, which just meets the general needs of social public governance at this stage. In recent years, people have done a lot of research on community grid management, which plays an important guiding role in how to use community grid management flexibly, so as to improve peoples satisfaction and maintain long-term social stability. Based on the theory of governance and refined management, this paper makes an empirical analysis on the grid management of Nanjing South Railway Station community. Combined with the methods of field interview and questionnaire survey, it is found that the grid management of Nanjing South Railway Station community has some problems in community management, such as low comprehensive quality of grid members, lack of enthusiasm, low intelligence of grid management platform, slightly low participation of residents, unclear division of rights and responsibilities, etc, It also explores the main reasons for this phenomenon, such as imperfect team construction, insufficient training, insufficient publicity, weak sense of autonomy of the masses, unclear def