测量阶段相关知识简介.pptVIP

* * Measure Phase Copyright Route Six Sigma, LLC 2002 * 第一页，共二十五页。 测量阶段 Copyright Route Six Sigma, LLC 2002 * 第二页，共二十五页。 The Measure Phase Task Confirm the Project Y and Determine the Goal for Improvement Define the Project Y Identify the Performance Standard for the Project Y Define the Data Collection Plan Validate the Measurement System Capability Collect data to characterize the Project Y Calculate the process capability for the Project Y Determine the Improvement Goal Measure is concerned with selecting one or more product characteristics (dependent variables), making sure the measurement system is valid, measuring the current process performance, evaluating and reporting the results. Copyright Route Six Sigma, LLC 2002 * 第三页，共二十五页。 测量阶段的任务 选定项目Y并制定改善目标 详细描述项目Y 制定项目Y的标准 制定数据采集方法 确认测量系统的有效性 采集数据记述项目Y的特征表现 计算项目Y的流程能力 制定改善目标 测量涉及选择一个或多个产品不定的特性、确保测量系统有效、检测当前进度表现，进而做出关于项目的进度能力的评估与总结报告。 Copyright Route Six Sigma, LLC 2002 * 第四页，共二十五页。 Define Phase Inputs Project CTQ’s Measurable output characteristics Based on the Customer Cue High Level Process Map SIPOC Map Project Charter Problem Statement Project Scope (Boundaries, Resources) Business Case Copyright Route Six Sigma, LLC 2002 * 第五页，共二十五页。 阶段输入定义 项目的质量评估(CTQ) 可测量的输出特性 基于客户要求 概括的流程图 SIPOC系统图 项目规章 问题陈述 工程范围(界限，资源) 商业案例 Copyright Route Six Sigma, LLC 2002 * 第六页，共二十五页。 Define the Project Y From the list of CTQ’s select a Project Y that will ensure your project scope is manageable. What output will quantify how well you satisfy a CTQ requirement? The Project Y will provide a clear link between the process you are improving and the CTQ your customer wants improved. Inputs Process Outputs Y=Cost? Copyright Route Six Sigma, LLC 2002 * 第七页，共二十五页。 定义項目 Y 从质量评估表(CTQ’s ) 中选择一个在管理能力内的计划方案为项目Y 。 哪个输出能评价？ 你能否达到质量评估的要求？ 项目Y将能为你所要改善的流程和想要提高的质量评估要求提供明确的关联。 输入 流程 输出 Y=成本? Copyright Route Six Sigma, LLC 2002 * 第八页，共二十五页。 Identify the Performance Standards for the Project Y What is the range of customer acceptance for the Proje