教学课件 《旅游英语》.ppt

Part Two Teaching Points I. Important point: master words and phrases related to Chinese local activities . II. Difficult point: learn the detailed information about Chinese local activities and related communicative skills. Part Three Content I. Lead in II. Situational Dialogues III. Vocabulary Useful expressions IV. Reading Materials. V. Knowledge Expansion I. Lead in 1. Give a brief introduction about Chinese local activities . 2. Inform the students of teaching objectives. 3. Provide some related background information of Chinese local activities . II. Situational Dialogues Dialogue One Dialogue Two Dialogue Three Dialogue Four I. Lead in 1. Give a brief introduction about complaints. 2. Inform the students of teaching objectives. 3. Provide some related background information of complaints. II. Situational Dialogues Dialogue One Dialogue Two Dialogue Three Dialogue Four III. Vocabulary Useful expressions 1. Useful Words complain against somebody about something 投诉…… dissatisfaction with 不满于…… put up with / bear / tolerate 忍受 awful 糟糕的 poor service 糟糕的服务 inconceivable 不可思议的 2. Useful Expressions I am writing to you to complain about … I am writing to express my dissatisfaction with… There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another… I can hardly bear /tolerate /put up with it any more… I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can. IV. Reading Materials. How to deal with the complaints Here is a six step procedure for handling guest’s complaints. 1. When a guest address a complaint, actively listen with sincere interest. 2. Express a desire to help, and ask the guest for more information, if needed. 3. State back to the guest what you think his or her complaint is to check on understanding.