跟国外客户打电话技巧.docVIP

Hello.this?is happy calling from China ,I would like?to ask does your company import?XXX from China? I?would like to talk with purchase manager . This is happy calling from China ,we are professional?supplier of XX may I have your?e-mail , I’ll send price list to you? 开发性电话：本来就是陌生拜访，实际上就是骚扰，所以要直接。? ?? Good?morning，this?is?Jack.Is?that?James?speaking? ?? Sorry?to?disturb?you?.We?are?manufacture?of?hexamine?from?China.I?call?today?to?look?for?the?chance?to?cooperate?with?you?.Just?one?minute?please,ok?? ?? 一般我听到的答复都是?go?ahead?please：my?offer?now?is?300usd/mt?CIF?to?Busan.Do?you?have?any?plan?to?import?these?days.? ?? 这个时候的大部大多数是，等我们有计划了我会联系你的。? ?? 我当然不会等你联系我：OK,never?mind?.I?will?give?you?an?email?about?our?detailed?offer?for?your?information.Of?course?I?would?like?to?give?you?free?sample?if?you?need.这个时候不管对方说什么，如果不是询问具体信息，都要这样说，please?reply?my?email?with?your?address,I?will?make?the?sample?delivery?as?soon?as?I?can. 这个地方要说一句了，我被一个泰国人拒绝了七个月，才允许我发样品……? ?? 上面的过程里，会碰巧碰到客户需要产品（几率不大），会问到一些产品相关的问题，不用怕，因为我们有FAQ！? ?? Can?I?speak?to?James?please?(如果是座机)This?is?a?business?call?from?China.? ?? 如果是james直接接电话，就ok了，可以直接对接到上面的话术；? ?? 如果不是james又会出现两种：? ?? 转接过去，ok，对接上面的话术；? ?? 说不在，要手机号码或者邮箱，I?have?very?important?thing?to?discuss?with?him.如果给了，对接上述话术；? ?? 不给，或者不知道，Can?you?please?tell?who?is?taking?charge?of?business?in?your?company,I?mean,purchasing?or?sourcing.? ?? 无论他说出谁，都要问是否在，在能否通话；如果还是说james，就要问，您觉得我什么时候打电话他会在呢？ok，不管对方说什么，我们肯定是要再打…… 如果是回复第一封邮件，回复之后要马上打电话，基本情况跟以上差不多，但是比以上好的是，他们主动来邮件询价格是事实，如果能够马上找到当事人还好，如果需要通过电话来转，我们也会方便很多。? ?? 如果是当事人我会这样说：Good?afternoon?james,this?is?jack?from?Jacindustry.You?have?just?sent?us?one?enquiry?10?minutes?before(数字你自己定)。Right？? ?? 如果我们回复够快，客户往往是有印象的，态度不会很差（当然也会有冷淡之类，每个人的脾气性格不一样）。? ?? I?have?replied?to?you?with?details.Please?check?.If?you?have?anything?not?clear,please?reply?to?me?or?call?me.? ?? 对方往往会说，ok? ?? Bye?the?way,May?I?have?your?Cell?number?please(如果没有的话).May?I?have?your?skype?please?(如果有电话没有skype的话)。It?is?much?easier?to?communicate?by?chat