OracleCRM概念及产品介绍.pptVIP

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * Today抯 Call Center Goals? Reduce Costs Increase Profitability Identify High Value Customers Reduce Customer Attrition Provide Service Excellence and promote customer loyalty And attract, win, keep, and grow new profitable customers These are your goals This is exactly the value that Oracle can bring to you with our Call Center and CRM Solutions. * * * * Oracle iMarketing is bundled in with iStore for the 3i release.The products will be unbuldled in future releases. Oracle Internet Commerce 3.0 is now iStore 3i iPayment was formerly known as Payment Server iBill Pay was previously known as Internet Bill Payment Oracle Web Customers is now iSupport in the 3i release * * * * * * No other solution partner offers the depth and breadth of Oracle抯 Solutions capabilities. By linking front office to back office applications and databases, you achieve a powerful synergy that enables efficiencies and an effectiveness that immediately impact your bottom line and, importantly, your top line revenue growth. Oracle is the number one provider of e-business solutions We supply 10 out of the top 10 business-to-consumer e-businesses and ... 9 out of 10 of the top business-to-business e-business. The one we haven抰 gotten yet is IBM -- but they抮e starting to see the light! (joke) Oracle Consulting is the leading expert in transforming Oracle technology into solutions that drive business. We are committed to helping your company achieve success through our technical expertise, industry knowledge and applied innovation. Let us show you how we can help your business expand markets, increase efficiencies and retain customers. Summarize remaining bullets points NOTE TO PRESENTER: Your next mouse click will cause a box to appear around the Solution elements that comprise Oracle抯 CRM offering. Click and explain to audience that these individual solutions make up our CRM offering. * * * * * * 要提供好的服务，毫无疑问的，你要关注的重点