大型活动与酒店人力资源管理的异同教程.pptVIP

由此产生的挑战：首先，必须获得短期雇佣的有偿员工；必须完成员工培训的短期时间表；快速解雇员工的需要 其次，志愿者通常组成了维持活动正常运作人群的一大部分，提出了获得志愿者、质量控制、监督、培训和激励等挑战。 大型活动与酒店人力资源管理的异同——以北京奥运会和香格里拉酒店为例 Author: Guangquan Dai Juan Zhao South China University of Technology Guanzhou,510006 Corresponding Author： Guangquan Dai Similarities and differences between mega-event and hotel human resources management ——Case Studies of Beijing Olympic Games and Shangri-La Hotel CONTENT COMPARATIVE ANALYSIS 1.Organization Structure 2.features of staff management 3.working characteristics 4.human resource planning 5.human resource training 6.performance evaluation, payment and incentive 7.labor relations CONCLUSION 1. ORGANIZATION STRUCTURE Guangzhou Shangri-La Hotel：beeline function system Beijing Olympic Games ：Matrix organization 2 FEATURES OF EMPLOYEE MANAGEMENT  2.1 Similarities ：seasonality , high employee turnover rate 2.2 difference ： turnover rate Pattern time Hotel ：Cycle fluctuations retain core staff Q0 employee quantity Olympic Games Pulsating 脉动性 One--time一次性 Pre-event During-event Post-event Number of the staff time 3 WORKING CHARACTERISTICS WORKING ENVIRONMENT Hotel： fixed inner station Olympic Games ：be off the original post WORKING CONTENTS Hotel：routine work Olympic Games ：changing task，changing HR need e.g. the stage of designing Olympics Venue :consider the quality and schedule ,budget estimate ， need more project planning staffs Construction Stage ——more Construction workers and managers During the event , risk management and crisis management are more important and difficult： terrorism ,violence, accident etc. ADDITION SPECIAL TEAM FOR THE EMERGENCIES Security Personnel Medical Personnel …... 4 HUMAN RESOURCE PLANNING Olympic Games ： team group is made up of the employees with different knowledge and working experiences project manager is very important, possess higher leadership and rich even-management experiences 5 HUMAN RESOURCE TRAININ