(商务英语听说2)Unit 10 Business Etiquette.ppt

Task Three Directions: Work in pairs and find the expressions for greetings and reception. Put them down in the following blanks: Reference for teachers: I’m … from… Can I see…? May I have your name, please? Do you have an appointment, sir? I’ll see if … is available now. Part III Listening for specific information Word Bank hold up v.举起, 阻挡, 耽搁 procedure n. 程序 gesture n. 表示 register n. 记录 Task One Directions: Listen to five short conversations and choose the answer to the question of each conversation according to what you hear. Conversation 1 Question: Where does the conversation take place?( C ) A.At the bus stop. B. At the railway station. C.At the airport. D. At the subway. Conversation 2 Question: What is the name of the visitor?( D) A.James Bond B. Allan King C. James King D. Allan Bond Conversation 3 Question: How long did Mr. Ben fly to China?( B ) A. 8 hours. B. 18 hours. C. 80 hours D. 11 hours. Conversation 4 Question: Why was the flight held up? ( D ) A. Because of the rain. B. Because of the wind. C. Because of the fog. D. Because of the snow. Conversation 5 Question: Who is Mrs. Helen?( A ) A. Sales Manager. B. A staff of the department. C. A visitor. D. The receptionist. Task Two Directions: You will hear a passage about the work receptionists perform. Listen to it and decide whether the following statements are true (T) of false (F). ?__F__ 1. There is actually no procedure for receiving visitors. __F___ 2. The executive or his secretary will always come down to the reception area to greet the visitor. __F___3. Only the receptionist is responsible for escorting the visitor to the executive’s office. __T___4. Addressing the visitor by name can show friendliness and give a good impression to the visitor. __T___5. It is necessary for a receptionist to keep a register of visits.? Task Three Directions: List