(商务英语听说2)Unit 15 Customer satisfaction.ppt

P o w e r B a r 中国专业PPT设计交流论坛 P o w e r B a r 中国专业PPT设计交流论坛 本模板作品由PowerBar模板组成员创作，部分图片素材来源于互联网，如有侵犯您的权利请即通知，立刻处理 您可以自由：复制、发行、展览、表演、放映、广播或通过信息网络传播本作品 ;创作演绎作品 惟须遵守下列条件：您必须按照作者或者许可人指定的方式对作品进行署名;不得以盈利为目的对本模板进行出售、收费下载或者做非实质性改动之后进行类似的行为 PB模板组：YJYIN1004 Unit 15 Customer Satisfaction Teaching Aims To learn to acquire feedbacks about certain products or services; 2 To practice listening for general ideas. 4 To learn how to express the like or dislike to certain products or services; 3 1 To practice listening for specific information about customer satisfaction; 3 3 Warm-up Warm-up Task One Directions: Look at the Customer Satisfaction Survey below. After reading it, you will hear five questions. Answer these questions according to the information you obtain in the survey. Question 1. (C) A. Right B. Wrong C. Doesn’t say Question 2 (B) A. Right B. Wrong C. Doesn’t say Question 3 (A) A. Right B. Wrong C. Doesn’t say Question 4 (A) A. Right B. Wrong C. Doesn’t say Question 5 (C) A. Right B. Wrong C. Doesn’t say Question 6 (A) A. Right B. Wrong C. Doesn’t say Question 7 (B) A. Right B. Wrong C. Doesn’t say Warm-up Task Two 1. Recommend a product you are really happy with to your partner, and brief the reasons why you like it. Reference for the teacher: Open-ended. 2. Discuss with your partner about the way on how to improve customer satisfaction. Reference for the teacher: Open-ended. (eg. improving sales representatives attitude, shortening lead-time or proving after-sales service) Part II Listening for gist Task One Directions: Listen to the following dialogue and then fill in the charts. Task Two Directions: In this part, you will hear Miss Wang, complaining about an over-charged bill. Listen to the dialogue and decide whether the following statements are true or false. 1. Miss Wang has to pay 800 yuan for her stay in the hotel. (F) 2. The brochure of the advertisement mentions the rate is based on a double holiday package. (F) 3. Miss Wang brings the e