急诊护理管理中全面流程管理的实施效果分析.docVIP

精品论文 参考文献 急诊护理管理中全面流程管理的实施效果分析 付莉霞 　　应城市人民医院 湖北省应城市 432400 　　【摘 要】目的：探讨全面流程管理应用在急诊护理管理中的效果。方法：我院急诊护理管理中从2013年开始实施全面流程管理，将2013年1月-2015年12月作为研究组，而2010年1月-2012年12月作为对照组，两组期间均随机抽取200例患者与20名医护人员进行调查，对照组期间未开展全面流程管理，而研究组期间则实施全面流程管理，比较两组期间接诊登记时间、留观登记时间、急会诊到达时间，以及患者满意率与医护人员满意率。结果：研究组时间指标均明显短于对照组，而满意率指标均明显高于对照组（Plt;0.05）。结论：急诊护理管理中实施全面流程管理可缩短时间指标，并提高满意率，值得借鉴。 　　【关键词】急诊；护理管理；全面流程管理；效果 　　Effect analysis of total process management in the management of emergency nursing care 　　[Abstract] Objective: To investigate the application of total process management in nursing management in emergency effect. Methods: nursing management in emergency department of our hospital from 2013 began the implementation of a comprehensive process management, in January 2013 and 2015 December as the study group, and from January 2010 to December 2012 as control group, during the two groups were randomly selected 200 patients and 20 doctors and nurses were investigated, control group did not carry out a comprehensive process management, while the study group during the total process management is implemented, were compared between the two groups during the admissions registration time, leaving record time, urgent consultation time of arrival, and satisfactory rate of the patients and medical staff satisfaction rate. Results: the time index of the study group was significantly shorter than that of the control group, while the satisfaction rate was significantly higher than that of the control group (Plt;0.05). Conclusion: it can shorten the time index of total process management implementation of emergency nursing management, and improve the satisfaction rate, worthy of reference. 　　[keyword] emergency; nursing management; process management; effect 　　【中图分类号】R47【文献标识码】A【文章编号】2096-0867（2016）-03-292-02 　??急诊科属于比较重要的科室，是抢救绿色通道，该科室接诊的患者不仅病情危急，而且病情复杂多变，有很高的病死率[1]。总之，与其他科室相较，急诊科属于高风险科室，加强其护理管理，尽量减少意外事件，提高服务质量成为关键。随着护理管理研究深入，我院将全面流程管理应用在急诊护理管理中，现将结果报道如下。 　　1 资料与方法 　　1.1 一般资料 　　将2013年1月-2015年12月作为研究组，而2010