楼盘销售讲解说辞及注意事项（Real estate sales explanation and notes）.docVIP

楼盘销售讲解说辞及注意事项（Real estate sales explanation and notes） Real estate sales explanation and notes, 2010, 03, 30, 02:20, P.M. telephone answering management rules 1, the sales hotline for telephone only, call can only use the designated call outside to contact customers 2, the main purpose of answering calls is to attract customers to live showings; 3, to answer the phone to keep smiling, voice should be soft and clear, concise and comprehensive content, avoid accent, dialect disabled; 4, must answer the hotline in the three rings in the specification language is picked up the microphone, Hello, grace bolin. Then answer the customers questions and understand the customers needs. (answers strictly according to the unified response execution); 5, on the telephone sales talk, with simple and elegant language of the selling points of the project and the advantages, weaknesses, in the most graphic language to describe the project the most beautiful picture, as far as possible to stimulate customer interest in the project, I hope that personally on the scene; 6, the hotline to answer customer questions, when every customer raises two or three questions, sales staff should ask the customer one or two questions, such as: what channel do you understand our project? Or how large are you going to buy the house? Etc.. But the conversation time should not be too long, it is better to control in three minutes. As long as possible in a short period of time to understand the situation of customers, to facilitate future customer classification management and tracking; 7, in order to ensure the smooth hotline, hotline content should be concise and to the point, but politely: sorry, sir (madam), X is the hotline call volume is more, if take too long, afraid of the impact into other customers. I have written down all your questions. If it is convenient, I can leave your contact information. I will give you a reply as soon as possible. Or: if you have the time, it is best to personally feel