a helpline telephone service for tobacco related issues the italian experience烟草相关问题意大利一个热线电话服务经验.pdfVIP

Int. J. Environ. Res. Public Health 2009, 6, 900-914; doi:10.3390/ijerph6030900 OPEN ACCESS International Journal of Environmental Research and Public Health ISSN 1660-4601 /journal/ijerph Article A Helpline Telephone Service for Tobacco Related Issues: The Italian Experience Enrica Pizzi *, Alessandra Di Pucchio, Luisa Mastrobattista, Renata Solimini, Roberta Pacifici and Simona Pichini Therapeutic Research and Medicines Evaluation Department, Italian Epidemiological Observatory on Tobacco, Alcohol and Drugs of abuse, Istituto Superiore di Sanità, Viale Regina Elena 299, 00161 Rome, Italy; E-Mails: alessandra.dipucchio@iss.it (A.D.P.); luisa.mastrobattista@iss.it (L.M.); renata.solimini@iss.it (R.S.); roberta.pacifici@iss.it (R.P.); simona.pichini@iss.it (S.P.) * Author to whom correspondence should be addressed; E-Mail: enrica.pizzi@iss.it; Tel.: +39-06- Fax: +39-06 Received: 24 December 2008 / Accepted: 14 February 2009 / Published: 26 February 2009 Abstract: Antismoking helplines have become an integral part of tobacco control efforts in many countries, including Italy. The demonstrated efficacy and the convenience of telephone based counselling have led to the fast adoption of antismoking helplines. However, information on how these helplines operate in actual practice is not often readily available. This pa