Combat- to win over the entire shop shop complex repeat purchase rate increase（战斗到赢得整个商店商店复杂的重复购买加息）.doc

Combat: to win over the entire shop shop complex repeat purchase rate increase Research papers Download News: Taobao repeat what? Do shop, most importantly, tourists, the most valuable source is coming back. Came a guest, you should strive to become your repeat her to for the first time will not necessarily come the second time, but come the second time it is likely to come third sequence four times daily store about 15% of sales are from repeat customers, so repeat customers is very important, oh. might have a friend who would ask how the guests become repeat it? here small talk about how to win repeat business. 1 new customers come to be warm, but not too hard to the guests, to acting freely, such as the beginning of the first sentence are ‘in it?’, You must reply immediately, because it is only a tentative guests, At this time, customers may not think that they must buy in your store, you may just have to ask each store, shop around. If you reply this time also so slow, then sorry slightly, guests have been in another home to buy. In addition to not slow, and the second is that we must answer enthusiasm, not a word ‘in’, is fast, but if so guests will feel the importance of greatly reduced, there may no longer reply to you. A friend would ask, and acting freely, then what is the ‘release’ it, this place is quiet when the quiet, sometimes guests may in consultation with the finished said, ‘I see’, this time is usually guests Finally consider the time, why not the guests who wish to leave the signal? If customers are not satisfied not want to buy, you will get back to you? would not. Guests are considering at this time, as the seller must not continue to sell their goods, which but will make guests feel disgusted, so when we are thinking about a good rest. 2 in the communication process, should guests as a friend, sometimes every word before adding the honorific, but will pull the distance with guests Oh beginning polite to the guests, many with ‘Exc