保险公司查勘定损理赔年度总结（The insurance company claims the annual summary survey）.docVIP

保险公司查勘定损理赔年度总结（The insurance company claims the annual summary survey） The insurance company claims the annual summary survey Surveying work is one of the most important part of basic insurance claims and insurance claims process, Beijing branch for implementing Corporation to develop the auto insurance damage survey post assessment Interim Measures, to further standardize the surveying work, establish alltrust insurance claims formulated good image, surveying staff assessment companies the compensation rules for the implementation of norms: I. professional ethics 1: ethics, good occupation morality is the claims work, surveying staff occupation Road Germany is not for its own interests and damage the interests of customers and the company, to be fair and honest. 2: service attitude, surveying staff in should be enthusiasm, patience, kindness, not use indifference, casual, blame, insulting words in language, reception customers should use standard language: hello! My insurance company is member of * * * damage survey of the accident by me for your service, please fill in the application claim, please Two: Code of conduct 1: accept dispatching, damage survey is the work of the center staff reported by the company or acceptance of work scheduling and assignment, without anyone to be deployed, no damage survey member dispatching instructions without damage, contact the customer on-site scheduling relates to customer reception and. 2: on the basis of surveying work loss, the emphasis will be on policy transcripts, should carefully review the contents of the policy in the copy of the work, check the previous loss reporting of information, location, payment etc., is strictly prohibited without verification of policy information in the survey to assess the damage, in this dangerous condition and dangerous condition of the previous check carefully, prompt customer policy during the year the number of dangerous condition, not clean up old wounds and survey information, the d