自2000年进入中国市场，中国用户年会从无到有、规模.PDFVIP

卷首语 A Word from the President 011年11月，巴西航空工业公司第十届中国用户年会在杭州圆满落幕。 2 召开中国用户年会已经成为巴西航空工业公司大中华区的一项传统。一年一度的用户年会为公司、用户和 供应商三方提供了一个集中的交流平台。通过共同探讨问题、分享有价值的信息、相互交流经验和知识, 共同携手提升巴西航空工业公司在华机队的运营，保障客户利益。 自2000年进入中国市场，中国用户年会从无到有、规模从小到大，巴西航空工业公司在中国可谓与用户共 同成长。2011年公司在华业务发展迎来两大里程碑——在华机队规模突破百架、E-190机型迎来两位新用 户。在客户群体稳步扩展的同时，公司在华机队的运营成绩也逐步得到提高，机队签派率和航班完成率稳 步提升并高于世界机队平均水平。能够取得这样的成绩，得益于每一位用户多年来坚持探索适合中国国情 的支线航空市场运营模式和机队维护管理经验。在今年的用户年会上，根据每位用户机队的运营成绩,公 司授予了相应的奖项。这些奖项不仅是表彰用户在机队运营管理方面所做的不懈努力、所取得的成绩，也 是以此感谢新老客户十年如一日对巴西航空工业公司的支持。 mbraer held its tenth consecutive annual China Operators Conference in Hangzhou, Zhejiang Province last November. EOrganizing the meeting has become a tradition at Embraer China. The annual event provides a centralized communication platform to discuss a range of subjects with customers and suppliers. The convention serves as a venue to share valuable information, exchange experiences and enrich knowledge of products and services, all of which help airline customers improve the performance of their fleets. Since the company’s entry into the China market in 2000, Embraer has been growing alongside its customers. The EOC event is one such example since the number of customers in attendance has been continually increasing. Last year, the company marked some significant milestones including the delivery of the 100th Embraer aircraft to the China market and the acquisition of the E190 by two new Chinese airlines. Along with the expansion of the customer base, the performance of the Embraer fleet in China has been steadily improving. The fleet’s schedule completion rate has seen gradually improving to the point where it now surpasses the world average. These achievements are the result of the continuous efforts of all our airline customers to apply regional aircraft in business models that are best for the country’s social and economic structure. 2 携手走过十年，中国用户年会也已经成为老朋友相聚、新朋友相识的一场盛会。用户年会，不仅是对每一 年客户服务工作的有效总结，更是新一年客户服务征程