管理学-斯蒂芬.P.罗宾斯,课程课件chapter6(免费).pptVIP

Chapter 6 Decision making:the essence of the manager’s job 假设你得了一种奇怪的病，这种病不疼不痒，也没有其他症状，却有万分之一的可能性会让你在五年突然死亡。现在医学界研制出了一种新药，经过严格的科学鉴定和实验证明，这种药没有任何毒副作用，不会给身体带来任何损害，吃了以后可以把由这种病引起的五年中万分之一的死亡可能消除。那么请你想想，你是否愿意花钱买这种药？如果愿意，你最多愿意花多少钱来买这种药呢？请把你愿意出的最高价钱写下来。 现在医学界研制出了一种新药，医药公司想找一些人来试验这种药品。经过严格的科学鉴定和实验证明，这种药没有任何毒副作用，不会给身体带来任何其他损害，但是一旦服用了这种药，就会使你在五年中有万分之一的几率会突然死亡。那么请你想一想，你是否愿意服用这种药？医药公司起码要付多少钱给你，你才愿意服用这种药呢？请把你的答案写下来。 为了奖励员工一年的努力，临近年末的时候，单位发给员工每人一张音乐会门票，位置在前排中间，价值800元。喜欢听音乐会的你，拿到票子十分高兴。可是天公不作美，在开音乐会的那天突然来了一场暴风雪，这场突如起来的风雪导致路面积雪情况严重，所有公共交通工具都暂停使用，但是音乐会照常进行。你如果要去，只能冒着寒风徒步行走半个小时去音乐厅。请问你会不会去听这场音乐会？ 同样是一场你很感兴趣的音乐会，同样碰上了难得一遇的暴风雪导致交通瘫痪。如果这张票不是单位发的，而是你自己排队花800元去买的，你会不会冒着风雪步行半个小时去听音乐会呢？ The decision-making process Step1:identifying a problem The characteristics of problems :you have to be aware of them ,be under pressure to act, and have the resources needed to take action Step2:identification of decision criteria Step3:allocation of weights to criteria Step4:development of alternatives Step 5:analysis of alternatives Step 6: selection of an alternative Step 7:implement of the alternative Step 8:evaluation of decision effective A case Hotels have a wish for sustaining a pleasant environment together with guests. so hotels hope that changing towels,pillowcases,sheets occurs under necessary.however,as you know,it is a routine to wash those for free in hotel.if you are a manager of a hotel ,how will you do? Cont’d Distinguished guests: RGHCM Garden Resorts is a strong supporter for World Environmental Protection Plan .it’s everyone’s responsibility to protect the earth .Welcome to join our team for environmental protection. If you need to change the bed sheet or pillow cover, Please kindly put this card on the pillow in the morning .we would be glad to be of your service. otherwise we would not change the beddings for you but to insure your room neat and cozy. We are looking forward to your participation and cooperation. Types of problems and decisions Structured problems Unstrucured