管理学-斯蒂芬.P.罗宾斯课程课件chapter1(免费).pptVIP

Teaching material : management (eighth edition) ,Stephen P. Robbins ,Mary Coulter chapter1 Introduction to management and organizations What is management Management is coordinating work activities so that they are completed efficiently and effectively with and through other people. Efficiency is getting the most output from the least amount of inputs;referred to as “doing things right” What is management Effectiveness is completing activities so that organizational goals are attained; referred to as” doing the right things” why study management The reality of work The universality of management How to study management More observing More thinking Who are managers Managers are the organizational members who told others what to do and how to do it. operator are the organizational members who worked directly on a job or task and had no one reporting to them. Classify managers in organizations First-line managers are at the lowest level of the organization who manage the work of nonmanagerial employees. Middle managers are between the first-line level and top level of the organization who manage the work of first-line managers. Top managers are managers at or near the top level of the organization who are responsible for making organizational-wide decisions and establishing the goals and plans that affect the entire organization. What do managers do Management functions Management skills Management roles Management functions Planning involves defining goals ,establishing strategies for achieving those goals ,and developing plans to integrate and coordinate activities. Organizing involves determining what tasks are to be done ,who is to do them ,how the tasks are to be grouped ,who reports to whom,and where decisions are to be made. Leading involves motivating subordinates ,influencing individuals or teams as they work,selecting the most effective communication channels,or dealing in any way with employee behavior issues. Controlling involves monitoring actual perfo