A Pragmatic Analysis of Conflict Talks in大学生毕业论文.docVIP

PAGE PAGE 29 A Pragmatic Analysis of Conflict Talks in 摘要 冲突性话语是日常口语社交中普遍却又复杂的语言现象。虽然在大部分情下，交际双方都会极力保留自己和对方的面子，但是当观点、想法等不一致时，人们往往不情愿同意彼此的看法，产生争吵，从而引发冲突性话语,使交际者的面子受到威胁。话语冲突一直是很多领域研究的热门话题。 虽然很多中外学者已经从不同的角度分析了冲突性话语，但是从语用学角度分析职场话语冲突的比较少。研究职场冲突性话语以及给出相应的缓和策略很有必要。因为怎样应对话语冲突不仅关系到个人在公司与他人的关系与自身发展，更关系到公司整体的发展情况。对此，本文以布朗和莱文森的威胁面子的言语行为理论和库帕尔和鲍斯菲尔德的不礼貌原则为理论基础，从《广告狂人》入手，采取语料分析的方法，对职场中的冲突性对话进行全面系统的语用分析，了解话语冲突产生的原因，试图寻找有效的缓和策略，来更好地缓解和避免话语冲突。本文希望所得结论能够帮助人们在职场中化解和避免冲突，从而维护良好的人际关系，也使得公司在良好的氛围中健康发展。 关键词： 话语冲突; 面子威胁行为; 语用分析 Abstract Conflict talk is a frequent but complex linguistic phenomenon in daily communication. In most cases, communicators make efforts to keep both the speaker’s and the hearer’s face. However, when people have different standpoints and thoughts, they are not reluctant to agree with each other and start to quarrel in most cases. Then conflict talks occur spontaneously, which may threaten communicator’s face. Conflict talk has long been a hot topic in many research areas. Chinese and overseas scholars have studied the topic from different perspectives. Researches of conflict talk in workplace analyzed from pragmatic perspective are quite few. It is essential to probe into conflict talk in workplace and give relevant mitigating strategies. Because how to deal with conflict talk not only affects one’s relationship with others and personal development, but also is essential to the overall growth of a company. The paper makes a pragmatic study based on Brown and Levinson’s Face-threatening Act Theory and Culpeper’s and Bousfield’s Impoliteness Theories. It adopts data from Mad Men. By analyzing the data collected, the paper finds out the trigger elements of conflict talks and some effective mitigating strategies. It hopes that the findings of the paper can be instrumental in resolving or even avoiding conflict talks to maintain a good interpersonal relationship. The company can gain a sound development in a good environment. Key Words: conflict talks; FTAs; pragmat