机动车驾驶培训教学服务质量评价研究-公共管理专业论文.docxVIP

中文摘要摘 中文摘要 摘 要 现阶段，驾培机构培训质量无法满足道路交通安全管理需要的矛盾越来越 突出，公安部交管局统计数据显示，驾龄在3年以内的新驾驶员交通事故数量占 驾驶员交通事故总数的40％以上，新驾驶员肇事死亡人数则占驾驶员肇事总数近 50％。新驾驶员由于培训质量不过关、技术不达标、心理素质不佳、行车经验不 丰富，成为交通事故高发人群，给道路交通安全和驾驶员自身都带来严重威胁。 本文将在阅读大量文献的基础上，调研机动车驾驶培训教学服务质量的现 状、机动车驾驶培训教学服务质量评价方面存在的问题；研究服务质量的通用构 成要素，结合机动车驾驶培训教学服务质量特性，界定“机动车驾驶培训教学服 务质量”的内涵与服务特性；在借鉴国内外评价服务质量的先进模式的基础上， 充分考虑机动车驾驶培训行业的服务特性及差异性，研究提出科学合理、简便实 用的机动车驾驶培训教学服务质量评价指标体系；依据实际情况，确定不同的评 价指标的信息采集方法；通过对服务质量各种评价理论与评价方法的比较研究及 在驾驶培训教学服务质量评价领域的适用性分析，确定评价方法和评分细则；运 用公共产品供给理论、绩效评价理论和服务质量评价理论，从构建服务性政府、 政府购买公共服务的角度出发，提出政府购买机动车驾驶培训教学第三方评价服 务的政策建议，探索拟定机动车驾驶培训教学服务质量第三方评价组织模式。 关键词：驾驶培iJ]l；培训教学；服务质量；评价 万方数据 英文摘要ABSTRACT 英文摘要 ABSTRACT Now,the training quality of driving training institutions can’t meet the needs of road traffic safety management and the contradictions increase prominently．The statistics of Traffic Management Bureau of the Public Security Ministry show that the accidents caused by the new drivers with driving experience less than 3 years account for 40％of the total number,and the fatalities account for nearly 50％of the total fatalities．The new drivers have been the high-risk population due to his poor training quality,poor technology,mental instability,as well as less experienced，being serious threat to society and the driver itself． In this paper，the key issues were proposed based on reading a lot of literatures， investigating the service quality of motor vehicles driving training and teaching(such as current situation， important problems) ．In this paper,the meaning and service features of service quality of motor vehicles driving training and teaching were definite by studying the common elements of service quality and the features of motor vehicle driver training services．The service quality evaluation index Was built which Was not only scientific and rational but also simple and practical．This evaluation index absorbed the advanced experience at home and abroad and focused the features of motor vehicle driver training services．determine the gathe