供电企业智能变电站建设项目业务流程再造关键成功因素研究-工程管理专业论文.docxVIP

万方数据 万方数据 摘 要 安全、清洁、环保、友好、灵活的智能电网理念已经发展成为社会共识。智 能变电站是智能电网的重要基础和支撑，而智能变电站项目的建设面临电力专业 性强、项目流程繁琐复杂等问题，亟待通过业务流程再造提高过程管控的深度、 力度，提升工程安全质量和技术经济管理水平。 目前国内外对业务流程再造关键成功因素的研究已经深入到制造企业、物流 企业以及银行、医院、图书馆等，但在由大型国企主持的智能变电站建设项目中 的应用研究还存在一定空缺。尤其是根据调查，企业业务流程再造的失败率高达 60%~80%的情况下，供电企业对智能变电站建设项目实施业务流程再造前进行 关键成功因素的研究就显得尤为重要。 本文首先结合智能变电站建设项目和国营供电企业的特点，通过文献分析和 访谈，从项目和企业两个维度识别出影响业务流程再造的 20 个关键成功因素， 并据此设计调查问卷。通过对 138 份有效问卷进行统计分析，结果表明：对供电 企业智能变电站建设项目业务流程再造影响最大的前两个因素是：“全过程有上 层领导的强力支持”和“项目业务流程再造的目标充分考虑到为企业内部的核心 客户（变电站运行、维护人员）提供方便，和为企业外部的客户提供更高质量电 能”；通过探索性因子分析可以将 20 个关键成功因素分为 4 组：组织结构变革、 再造技术方法、全员支持、企业战略及其对项目目标的指导作用。 在现有背景下识别智能变电站建设项目业务流程再造关键成功因素，分析这 些因素的影响程度，并给出相应的建议和对策，对供电企业智能变电站建设项目 业务流程再造的发展具有很强的指导意义，极大地提升该类项目的经济效益和社 会效益。 关键词：智能变电站建设项目；国有企业；业务流程再造；关键成功因素 ABSTRACT The concept of smart power grids is becoming a social common understanding. It is safe, clean, economic, amicable and flexible, in general, while intelligent substation is the backbone and foundation, and it is also playing an important role in the strategy of State Grid Corporation of China, what’s more, it stands for a developing direction of transformer substation construction. However, we are facing problems such as profession capability and complicated process operation, thus we ought to enhance engineering safety mass and management level as well as the process control and reengineering in a hard but efficient way. At present, Business Process Reengineering critical success factors research reaches to manufacturing enterprise, logistics enterprise, and also banks, hospitals and library, etc. Nevertheless, the applied research regarding intelligent substation construction among large state-owned enterprises is far more not enough, especially according to the survey, when the failure rate of process reengineering rises up to 60%-80%, the research concerned makes it so much important thus before reengineering, a critical success factors study is very necessary to the power supply enterprise. Through the reference analysis and inte