罗宾斯《相关管理学》(第9版)教师英文版课件19Operations and Value Chain Management.pptVIP

罗宾斯《相关管理学》(第9版)教师英文版课件19Operations and Value Chain Management.ppt

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罗宾斯《相关管理学》(第9版)教师英文版课件19Operations and Value Chain Management.ppt

? 2007 Prentice Hall, Inc. All rights reserved. * ? 2007 Prentice Hall, Inc. All rights reserved. * ninth edition STEPHEN P. ROBBINS ? 2007 Prentice Hall, Inc. All rights reserved. PowerPoint Presentation by Charlie Cook The University of West Alabama MARY COULTER ? 2007 Prentice Hall, Inc. All rights reserved. Operations and Value Chain Management Chapter 19 L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. What Is Operations Management and Why Is It Important? Explain what operations management is. Contrast manufacturing and services organizations. Describe managers’ role in improving productivity. Discuss the strategic role of operations management. Value Chain Management Define value chain and value chain management. Describe the goal of value chain management. Discuss the requirements for successful value chain management. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Value Chain Management (cont’d) Describe the benefits that result from value chain management. Explain the obstacles to value chain management. Current Issues in Operations Management Discuss technology’s role in manufacturing. Tell some of the various quality dimensions. Explain ISO 9000 and Six Sigma. Describe mass customization and how operations management contributes to it. What Is Operations Management? Operations Management The design, operation, and control of the transformation process that converts such resources as labor and raw materials into goods and services that are sold to customers. The Importance of Operations Management It encompasses both services and manufacturing. It is important in effectively and efficiently managing productivity. It plays a strategic role in an organization’s competitive success. Exhibit 19–1 The Operations System Exhibit 19–2 Deming’s 14 Points for Improving Productivity Plan for the long-term future. Never be complacent concerning the quality of

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