洲际度假酒店- Brand Manual Compliance and Quality Control.pdfVIP

COMPLIANCE AND QUALITY CONTROL INTRODUCTION 1 COMPLIANCE AND QUALITY CONTROL 1.1 INTRODUCTION 1 1.2 MEETING THE STANDARDS 1 1.3 MEASUREMENT AND AUDITS 3 1.4 FAILURE TO COMPLY 5 1.5 ASSISTANCE 5 1.1 INTRODUCTION QC001 All InterContinental® hotels will comply with all the standards that are described in this manual and as set out in the individual licence agreement. QC002 InterContinental Hotels Resorts standards may at times be inconsistent with local law, or local law may prescribe a different standard. Hotels must conform to the requirements of all regulatory authorities having jurisdiction, or meet Licensor standards, whichever are the more stringent. QC003 These requirements will be enforced in accordance with the quality evaluation procedures of the InterContinental Hotels Group. 1.2 MEETING THE STANDARDS InterContinental Hotels Resorts operates hotels that are distinctive and give a sense of individuality. While there may be some ‘signature’ elements that are repeated throughout the chain, InterContinental hotels will not adopt the chain approach to providing standard, carbon copy design solutions for our hotels. Each property has a different architectural style reflecting a sense of place, while ambience and service style will reflect and relate to the geography and culture of the location. However, consistency of the brand essence is vital if the brand is not to be diluted and this consistency is undermined whenever an individual hotel fails to meet a standard.  2004 InterContinental Hotels Resorts Brand Standards 1