学生版 ch01 communication(上).pptVIP

Communication (part one) Communication Communication is essential to any group’s or organization’s effectiveness. 沟通对于组织绩效非常重要。 Individuals spend 70% of waking hours communicating—writing, reading, speaking, listening. Communication Communication Functions 沟通作用 1) Control member behavior. 控制成员的行为 2) Foster motivation for what is to be done. 激励员工，明确告诉员工要做什么 3) Provide a release for emotional expression. 释放感情的情绪表达 4) Provide information needed to make decisions. 为决策提供信息 1) Control member behavior. Corporate culture, company policies, job descriptions 组织文化，公司政策，工作描述 2) Foster motivation by clarifying what is to be done. Goal-setting and reinforcement theories 目标设定和强化理论 3) Provide a release for emotional expression. show frustration and satisfaction 表明挫败和满意 4) Provide information needed to facilitate decision making. transmit data identified, share information, evaluate alternatives (communication) 传递已获的信息，共享信息，评估备选方案 Communication Functions 沟通作用 1) Control member behavior. 控制成员的行为 2) Foster motivation for what is to be done. 激励员工，明确告诉员工要做什么 3) Provide a release for emotional expression. 释放感情的情绪表达 4) Provide information needed to make decisions. 为决策提供信息 The Communication Process Communication Process The steps between a source and a receiver that result in the transference and understanding of meaning. 沟通过程 信息在信息源与接受者间传递并且被理解接受的过程步骤。 The Communication Process Model The Communication Process 1) Message 2) Encoding 3) Channel 4) Decoding 5) Feedback Loop Message 1) Message 信息 Actual physical product from source encoding. 来源于编码源的实物产品。 Encoding 2) Encoding 编码 Converting a communication message to symbolic form. 将沟通信息转换成信号形式 Channel 3) Channel 渠道 The medium through which a communication message travels. 沟通信息所要通过的媒介。 Types of Channels Formal Channels established by the organization and transmit job-related messages. 被组织所建立，传播与工作相关的信息。 Informal Channels transmit personal or social messages in the organization. 在组织中传播个人或社交信息 。 Decoding 4) Decoding 解码 Retranslating a sender’s