培训与开发课件lec8(revised)幻灯片.pptVIP

8 - * Training Support Technologies:Expert Systems Expert systems refer to technology that organizes and applies the knowledge of human experts to specific problems. Expert systems are used as a support tool that employees refer to when they have problems or decisions they feel exceed their current knowledge and skills. 8 - * Training Support Technologies:Expert Systems (continued) Expert systems have three elements: A knowledge base that contains facts, figures, and rules about a specific subject. A decision making capability that draws conclusions from those facts and figures to solve problems and answer questions. A user interface that gathers and gives information to the person using the system. 8 - * Training Support Technologies:Groupware Groupware (electronic meeting software) is a special type of software application that enables multiple users to track, share, and organize information, and to work on the same document simultaneously. Companies have been using groupware to improve business processes, to improve meeting effectiveness, as well as to identify and share knowledge in the organization. 8 - * Training Support Technologies:Groupware (continued) A groupware system combines such elements as: Electronic mail Document management Electronic bulletin board The most popular brand of groupware is Lotus Notes. 8 - * Training Support Technologies:Electronic Performance Support Systems An electronic performance support system (EPSS) is an electronic infrastructure that: Captures, stores, and distributes individual and corporate knowledge assets throughout an organization, to Enable individuals to achieve required levels of performance in the fastest possible time and with a minimum of support from other people. 8 - * Conclusion The future of training is almost certainly Web-based However: 4 elements are necessary for distance-learning/Web-based learning to be successful The workforce must be accustomed to technology-based learning Recognition and reward s