(精选)旅游英语第二册unit 4 Helping to Make Reservation课件.pptxVIP

Background MaterialTips for Reference　Since any travel agency need to generate more business for itself and earn money by charging fees or taking service commissions, usually it can provide a service system to the customers with options for what they need in a trip, such as booking complete vacation package tours, resorts, plane/train/bus tickets, hotels, car rental, excursions etc.. The channels of making reservation usually include: talking at counter, making a telephone call, sending a fax or email, making on-line reservation etc. While offering reservation service, a receptionist at travel agency has to pay attention to the following things:　1. If a guest comes to your travel service, help guests write down all the necessary information in a reservation form, explain all the items listed in it clearly, making sure nothing being misunderstood. But if not, you may fill in the form by yourself or send it to the customer.　2. The essential information for a reservation should cover: name, item, number, rate and billing, date, specific requirement, company name if any, contact person and tel/fax/e-mail.　3. Remember to reconfirm the reservation, making sure there is not any change in it.　4. Remind the contact person of the result of the reservation.Situational DialogueVocabularyDialogue Onecolleaguen.同事availableadj.可用的,有效的recommendv.建议,推荐,介绍Swissotel瑞士酒店initialadj.开始的,最初的,字首的accompanyv.陪伴,带有Situational DialogueVocabularyDialogue Twostopovern.中途停留transfern.迁移,移动,换车v.转移,调转,调任reconfirmv.再确认Notes1. CITS, Dalian branch 中国国旅大连旅行分社2. Shangri-La Hotel 香格里拉饭店3. have been fully booked 全部预订出去了4. Swissotel 瑞士大酒店Situational DialogueDialogue Two　 Jocelyn is now making a call to CIAC Reservation Agent to book flight tickets for her clients. A: Andrew, a receptionist at CIAC reservation agent J: Jocelyn, a clerk at travel serviceA: Hello. This is CIAC reservation agency. Can I help you?J: Yes. I’ d like to book three tickets from Paris to Guangzhou next week.A: Please wait a