(精选)旅游英语第四册unit 2 Housekeeping Service课件.pptxVIP

Background MaterialTips for Reference　A Housekeeping Department is the backbone of a hotel. In a sense, it is possible to say that a clean and attractive guest room is one of the products that the hotel sells.　The main duty of the Housekeeping Department staff is to see to the cleanliness and good order of all rooms and public areas in the hotel. The laundry and valet service and many personal services are also parts of their jobs. And they must coordinate the work closely with the Front Office.　It should be noted that the most important characteristic in the Housekeeping staff is the willingness to serve and please the guests. The Housekeeping staff, such as chamber maids, housemen, linen- room attendants, supervisors and housekeepers, can do a great deal to assure a high business repeat rate and a high occupancy rate, not only through the efficiency in their jobs but also through their heart-feeling warmth in serving the guests.Situational DialogueVocabularyDialogue Oneprecedevt.(时间， 位置， 次序)在……之先， 领先于shortlyadv.立刻， 马上， 不久amenityn.使人愉快的环境， 事物adjustern.调节器graciousadj.亲切的， 客气的switchn.开关， 电闸Situational DialogueVocabularyDialogue Twodisturbvt.打扰， 扰乱doorknobn.球形门拉手， 球形门把手messn.混乱， 肮脏， 污秽toweln.毛巾， 手巾， 纸巾Notes1． wardrobe 衣橱， 衣柜2． The hot water supply is round the clock. 我们全天供应热水。 round the clock 意为 “一整天”。3． The floor attendant precedes the guest into the room．楼层服务员将客人领进房间。4． I feel like taking a bath to freshen up after the transoceanic flight．跨海飞行后我想洗个澡舒服一下。 freshen up意为 “（盥洗之后） 觉得舒畅”。 Let me just go and freshen （myself） up.让我去梳洗一下！Situational DialogueDialogue Two　 Cathy, a floor attendant, is knocking on the door of Room 1205 and she plans to offer turndown service to the guests. S: Mrs. Smith C: Cathy, a floor attendantC: Turn-down service. May I come in?S: Yes, please.C: Good evening. Excuse me, may I do the turn-down service for you now?S: Oh, not now. We are expecting some friends. Would you do it later?C: Of course, madam, but it is nine o’ clock now, an