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HBR CAS E S T UD Y A N D C O M M EN TA RY What is wrong with When Everything Isn’t Norman Spencer, and how can he fix Half Enough it? Four commentators offer by Suzy Wetlaufer expert advice. • Reprint R00211 Entrepreneur Norman Spencer worked 22 years to make his company successful and his family wealthy. Now that they are, why does he feel so hollow? HBR CAS E S T UD Y When Everything Isn’t Half Enough by Suzy Wetlaufer . D E “You have 18 new messages.” Norman Spencer “Hi, Norm, it’s me,” Tim said, “just giving V R E S looked at his watch, shook his head, and let out you the noon update. We’re off to a great start E R S a sharp sigh. Was it possible that he had re- today—up a point and a half against the mar- T H G ket. Another fantastic week for us. That ought I ceived 18 voice mail messages in the time he R L L had spent at lunch and the gym? He’d only to cheer you up—and hey, I’ll check in again at A . N