香格里拉酒店英语.ppt

Guangzhou shangri-la hotel Front office generally located on a layer of the lobby, reservation, check-in registration for visitors, such as consulting and luggage access and pored over a range of services.You encounter any problems in the journey can be ask front desk service personnel.In addition, the hotel front desk can also provide you with morning call, ordering, and other service agents. 　　　　 　(1)is responsible for all the arriving guest. 　(2)the contact and coordinate the hotel to the customer service work, in a timely manner to guest room reservation, the actual to the guest room, report and the special requirements of the guests of guest services such as information to other related departments. 　(3) provide booking, inquiry, check in, concierge, luggage storage and transport, business center, the airport and other kinds of front office services. 　(4) is responsible for accept and handle guest complaints 主要职能： 　　(1) 负责接待所有抵店客人。 　　(2) 联络和协调饭店对客服工作，及时将客房预订、实际到客情况、房间报告及客人的特殊要求等对客服务信息传递给其他有关部门。 　　(3) 提供预订、问询、开房、礼宾、行李寄存及运送、商务中心、机场接送等各类前厅服务。 　　(4) 负责接受并处理客人投诉 Housekeeping your journey comfort and housekeeping services are inseparable.In you stay in your room was clean, complete products, facilities in good condition, etc.In addition, you in hot water, ice, laundry, ironing and other requirements are to be done for you by this department. 您旅程的舒适度与客房部提供的服务密不可分。主要表现在您入住房间的整洁卫生、用品齐全、设施完好等方面。此外，您对热水、冰块、洗衣、熨衣等方面的要求也由这一部门来为您完成。 (1)provides guests with a high standard of room service. (2) is in charge of guestrooms and public area clean and health. (3) is responsible for all of the fabrics, guest laundry washing guest rooms and restaurant as well as the entire store staff uniforms. (4) to be responsible for the management of the guest room equipment, supplies, reduce the operating cost. 主要职能： 　　(1) 为客人提供高标准的客房服务。 　　(2) 负责做好客房及公共区域清洁卫生。 　　(3) 负责洗涤客房和餐厅的所有织品、客人衣物以及全店员工的制服。 　　(4) 负责客房设备、用品管理，降低营业成本。 Food and Beverage Status and role in the hotels food and beve