论述前厅部.ppt

In 1, the front office is the hotel business activity center Hotel rooms is the main product. Front office through the room sales to drive the other hotel departments of business activities. To this end, Front Office actively carry out room booking business, as the arrival guest checked and housing arrangements, and actively promote and sell the hotel products. At the same time, front office and the tourist, the guest sentiment, guest requests and complaints and other information report to the relevant departments, coordinate all hotel on the customer service work, to ensure that the service efficiency and quality. At the same time from first to last, the front office service center for the guests, is a link with the hotel guests. Front office personnel service for the guests from the guests arrival reservation, check-in, until the guest checkout, establish the guest history, throughout the guests and hotel deals in whole process. In 2, the front office is hotel management representative The front office is the nerve center of the hotel, guests in mind it is hotel management representative. Guest registration in the front office, shop and settlement in the front office, guests encounter difficulties in seeking help to find the lobby, guest is not satisfied complaints could lobby. Front office staffs manner of speech will give the guests left a deep impression, first impression is very important. Thus, the front office work directly reflect the efficiency of the hotel, service quality and management level, directly influence the overall image of the hotel In 3, the front office is hotel management organization and staff assistants As the hotel business activity center, front office to collect about the hotel operation and management of all kinds of information, and the information carefully collated and analysed, daily or regularly to the hotel management agencies to provide true reflection of hotel operation and management of the data and the report. Front office