becvantage(第三版)module1.pptVIP

Eve- can you call someone called Rona back asap? She passed. BACK Answers: Is it all related to her work? No, the email and post-it note are not related to her work. Which is formal? What is it about the content and language which tells you this? The memo and letter are formal because they’re giving information and replying to a customer with a complaint. The language uses quite long and fixed expressions. Answers 3. Which is “internal communication”? Did anyone else receive it? The memo is “internal communication” because it was sent within the company. Everyone in the company received a copy of it. How is the memo different to the letter and the email? Layout: The beginning and the end: The paragraphs: it uses the To/From/Date/Subject headings it doesn’t require an opening salutation line (Dear…) or closing salutation (Yours… Best…) Memos often have only 1 paragraph Answers 5. Abbreviations for: telephone number: Tel as soon as possible: asap at: @ Subject (or) With reference to: RE 2. Complete this table of phrases for writing emails, letters, notes and memos with the underlined words in Evelyn’s correspondence. Opening salutation Give reason for writing Refer to previous contact Make a suggestion Apologize Give good news Give bad news Request Offer help Remind Refer to future contact Closing salutation More formal Dear… (1) )__________________ (2)__________________ (3)__________________ I would like to suggest that… (5)__________________ We apologize for any inconvenience caused by… We are delighted to… (7)__________________ (8)__________________ We regret to tell you that… I would be grateful if you could… If you have any further queries/ problems, please do not hesitate to contact me… (11)__________________ (13)__________________ I look forward to meeting you again soon. Yours faithfully (when the letter begins Dear Sir/ Madam) (15)_____________(when the letter begins Dear Mr. / Ms. / Mrs.) Less formal Hi… Just