中介技巧（Mediation skills）.docVIP

中介技巧（Mediation skills） I. telephone communication 1, sound appeal: Welcome: smile, affinity, confidence, speed, sound appeal; 2: questions: see customer requirements registration form 3. Answer: introduce the house, answer customers questions, show professional ability: 4, telephone follow up: A, B class customer selection Through the initial conversation, so that customers recognize us, indicating that I helped a lot of customers buy a satisfied house, and listed more than 5 reasons to allow customers to buy. Two. Take a look: 1, understand what matters are the most valued customers? Speak less and listen more. 2, bedding, find a good house is not easy, there is a suitable, do not hesitate, immediately set; ask the buyer, if promising, not on the spot to discuss prices; what else you stand in the buyers position and mention the wake?.... 3, to create a hot atmosphere; but to be appropriate, the use of false telephone, you go first, I wait for customers showings...... Three, negotiations 1, basic intention: 2, price negotiations 3. Letter of intent Four, signed transfer Five, property handover Six, late maintenance: birthday? Set up files Communicate with seller Telephone communication or interview 1, sound appeal: Welcome: smile, affinity, confidence, speed, sound appeal; 2 listen and ask questions: see the house sale registration form 3, answer: introduce the market situation, answer customer problems, show professional ability: 4, telephone follow-up; Interview: 1, listen, ask and answer 2 appearance and appearance Two, property investigation 1, property investigation, understanding of the basic situation 2, get trust, sign exclusive Commission 3, telephone call back, professional responsible Three. Take a look Four, negotiations 1, basic intention: 2, price negotiations 3. Letter of intent Five, signed transfer Six, property handover Seven, late maintenance: birthday? Set up files negotiation First, the preparation of the negotiations: statistics show that 70-80