培训礼仪底稿（Training etiquette papers）.docVIP

培训礼仪底稿（Training etiquette papers） Course Name: housekeeping service etiquette training the teacher: Li Xiaoqin teacher course time: 2 days training methods: lectures, case discussions, teaching, games, PPT display, test the ability of training purpose: shaping the image of occupation, master the service etiquette, strengthen customer communication skills, enhance the service ability of the syllabus: the standard posture appearance appearance instrument, domestic service personnel 1, domestic service personnel requirements and operation manners, 2 housekeepers should master the dressing principle two, domestic service personnel requirements of the correct stance, in 1 the service of the 2, in the service of the 3 domestic workers, and other various gestures form specifications, please correct 4 so, send training and operation three, housekeeping service etiquette, 1 domestic workers meet, introduction, said Etiquette and courtesy call 2, housekeeping attendants leave and farewell courtesy and politeness and taboo 3, housekeeping deportment etiquette, 4 special occasions to comply with the 5, domestic service communication skills, attitude training requirements: 1, all participating in training with tooling 2, EEG and projection equipment. Meeting room arrangement, there are interactive games venues First, what is courtesy, etiquette and etiquette 1, courtesy is people in the exchanges, mutual respect and friendship of words and deeds norms. It reflects peoples cultural level and civilization. Politeness is the external manifestation of it by the way of getting along with people, speech, facial expression, posture show respect. Politeness consists of two aspects: polite action and polite language. 2, etiquette is people in daily life, especially in social occasions, mutual respect, greetings, wishes and condolences of the customary form. Etiquette is a concrete manifestation of politeness, politeness is the specific requirements in terms of appearance and manner of sp