呼叫中心员工激励方法（Call center staff motivation method）.docVIP

呼叫中心员工激励方法（Call center staff motivation method） It has a wide range of incentives, segmentation, diversification and gradation (1) wide range of incentives; segmentation Cask principle in the call center staff incentive mechanism is very appropriate to apply, if the R D department, The sales department is likened to the football companys forward, so the call center for the customer service department is Shou In the fierce market competition, for the forward, ten or even hundreds of attacks in only once Work can be a hero; for a goalkeeper, no matter how many times it succeeds, a fault will be given to the enterprise Bring a heavy blow. Therefore, from the point of organizational behavior, the overall performance of R D department and sales department should be taken as follows The longest piece of board in the wooden barrel is a star employee. But the whole performance of call center Depending on the shortest piece of board, a backward employee. Based on this characteristic, the CCCS standard emphasizes in particular that call center accreditation and incentive measures should be geared to all employees., Pay attention to the progress of each employee in a little bit. Because, like any other organization, in the call center There are always a few good employees. Therefore, in the design of incentive mechanism, we should give full consideration to individual differences of employees, so that incentives As far as possible, everyone has a share.. For the so-called backward employees in the call center, it should be specially considered Their special abilities, abilities and conditions are as good as possible. Let them cheer up as much as possible to make sure they call Call the centers overall service level. Call centers are high-tech, personnel intensive industries, and compared with other industries, the difference is that the seat representative in the work Being alone in the face of customers, even a good star employee, is of little value to the company In part,