呼叫中心（call center）.docVIP

呼叫中心（call center） That artificial seat number in 20 or less, to the telecommunications sector for the analog trunk line (the common telephone line, a virtual phone number), to reduce the operating costs of the system also can well ensure the stability of the system, of course, better conditions and high requirements of the unit can also apply to the telecommunications sector of digital relay (E1) line; suggestions artificial seat number 20 in the above, to the telecommunications sector for digital relay (E1) line (a virtual phone number), usually can choose to apply for China signaling No. 1, ISDN PRI (30B +D) signaling or Chinese signaling No. 7 (ISUP, TUP), we compared the current your recommendation unit for ISDN PRI (30B+D) signaling, the performance price is relatively high, of course, customers can make their own signaling that a reasonable choice according to the local actual situation. Reference to domestic and foreign customer service center / call center system project experience, TTS number of IVR automatic speech service number 20%--50%, a value of 20%, 20*20%=4 value 4, TTS number is 4. Due to less use of automatic fax / call center customer service center, according to the technical parameters of the system, the proposed allocation of 4 or 8 fax (fax automatic automatic channel multiplexing relay line, do not need to separately configure the fax line.). Note: TTS (Text To Speech), that is, text to speech technology, is to convert the input text directly to the corresponding audio file technology. Any call TTS technology will be well combined with the call center system for enterprise information, product introduction and other voice broadcast content, can use TTS technology conversion, can be converted into the corresponding voice broadcast. This is the application of mobile voice broadcast when we check the call balance. Here are the concepts of key words, notes and notes: What is a trunk line? Trunk line: a telephone line connected with a subscriber