你的流程绩效测评处在什么阶段（What stage of your process performance measurement）.docVIP

你的流程绩效测评处在什么阶段（What stage of your process performance measurement） With the basic work of process management (such as process flow, process optimization, etc.) being accepted by more and more domestic enterprises, it is self-evident that the importance and necessity of performance measurement of process. Kaplan, the Balanced Scorecard writer, once said, ldquo, if you cant describe, then you cant measure; if you cant measure, then you cant manage rdquo.;. It can be said that the performance measurement based on process infrastructure management is the only way for enterprises to create a process oriented organization and maintain competitive advantage. So, how do you measure performance for the process? Combined with the experience of previous process management projects, the author believes that the key content of process performance measurement should be different in different stages of enterprise process management development, so that organizations can continue to move towards excellence. 1, the initial stage of process management: subjective evaluation and objective evaluation combined, the purpose is to determine the company needs to focus on and improve the process areas, the establishment of process management atmosphere. The primary stage of process management, we said, refers to all levels of employees are aware of and approved by “ rdquo process; the concept of enterprise, the process is preliminary sort out, have a basic understanding of enterprise operation mode can process list. At this stage, the main purpose of our process evaluation is to understand the overall situation of business process operations, and find out the process areas that enterprises need to focus on. Taking an Mobile Corporation as an example, the company conducted an evaluation of the companys overall process after combing the process, preparing flow lists and process documentation. According to the companys business nature, the process system is divided into three lines (comprehens